Cancellation & Refund Policy

Last updated on Sep 2, 2025

VAIBHAV KANSAL believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy.

Cancellations

• Cancellations will be considered only if the request is made within the same day of placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to vendors/merchants and shipping has been initiated.
• No cancellations are accepted for perishable items like flowers, eatables, etc. However, refunds/replacements may be provided if the customer establishes that the product quality was unsatisfactory.

Damaged or Defective Items

If you receive a damaged or defective product, please report it to our Customer Service team within the same day of receipt. The merchant will verify the issue before processing any action.

Product Not as Expected

If you feel the product received is not as shown on the site or does not meet your expectations, you must notify our Customer Service team within the same day of receipt. After review, the team will make an appropriate decision.

Manufacturer Warranty

For complaints regarding products with a manufacturer warranty, please refer the issue directly to the manufacturer.

Refunds

In case of refunds approved by VAIBHAV KANSAL, the refund will be processed within the same day to the customer’s original payment method.